Return&Exchange

At Doblouse, we are committed to your satisfaction. Each product is carefully inspected and produced according to international quality standards. We encourage our customers to review the product descriptions carefully—especially size, color, and style—before placing an order. However, if you're not completely satisfied with your purchase, we're here to help.

1. Returns

You may request a return within 30 days of receiving your order. To be eligible, the following conditions must be met:

  • The item(s) must be in original, unused condition, with all original packaging and tags intact.
  • A proof of purchase (order number or receipt) must be provided.
  • For damaged or defective items, please provide a detailed description and clear photos of the issue.

❌ Non-returnable items include:

  • Panties or personalized/custom-made products
  • Clearance items or purchases made with gift cards or store credit
  • Items with visible signs of use, including stains, scent (e.g., perfume), deformation, or damaged packaging

    Order Cancellation Timeframe

    Customers may request to cancel their order within 7 days after placing it. If the cancellation request is submitted before the order is shipped and within the specified timeframe, the order will be canceled, and a full refund will be issued.


2. Refunds

You may request a refund within 30 days of receiving your order under the following circumstances:

✅ Eligible Refund Conditions:

If the product has clear quality issues such as:

  • Split seams or undone hems
  • Broken or loose elastic bands
  • Damaged hooks or fastenings

  • In such cases, you do not need to return the product, and a full refund will be issued.

🤝 Refunds for Personal Reasons:

If there are no quality issues and the return is due to personal preference (wrong size, change of mind, etc.), we offer two options:

  1. Full refund — if you cover the return shipping cost.
  2. Partial refund (20–50%) — if you prefer to keep the item.

Note: Clearance or discounted items with quality defects are eligible for a full refund.

Refund processing time：

Please contact our customer service email address support@doblouse.com to request a refund. We will process your request within 7 business days.
The refund will be issued within 7 business days upon the receipt by our warehouse and verified the conditions of the items.
It normally takes one business day for the refund to appear on your doblouse wallet. The balance in your wallet could either be applied to your future purchases or withdrawn to your PayPal/bank account at any time.
It normally takes 1-3 working days for the refund to show in your PayPal (normally 48 hours ); 10-20 business days on your credit/debit card that depends on your financial institution.

3. Exchange Policy

We only offer free replacements for items that are defective or damaged.

  • If you wish to exchange an item for personal reasons, please contact us within 60 minutes of placing your order at support@doblouse.com.
  • For exchanges requested within 7 business days of receiving your order, please email us and we will provide the best solution.

4. Return Shipping

To initiate a return or exchange:

  • Please email support@doblouse.com with your order number, reason for return/exchange, and relevant supporting materials (e.g., photos).
  • We will provide the nearest return address and further instructions.
    Return Address: S900 Turnbull Canyon Dr Unit Al2 ,city of industry 91745

🚚 Shipping Costs:

  • All shipping fees are non-refundable
  • Return shipping costs are the responsibility of the customer
  • For items over $10, we strongly recommend using a trackable shipping method

5. Lost or Undelivered Packages

If your tracking shows “Delivered” but you didn’t receive the package:

  • Contact us with the tracking number, proof of non-delivery, any post office stamps or documentation.
  • We will investigate and assist in locating or compensating for the item.

6. Contact Us

If you have any questions about our Return & Refund Policy, feel free to reach out to our customer support team at support@doblouse.com.
We’re available Monday–Friday, 9:00 AM–5:00 PM (EST) and aim to respond within 1 business day.